Southwest Airlines has apologized for booting a Muslim woman out of their aircraft after flight attendants assumed she was behaving suspiciously.
Graduate student Irum Abassi had just hung up on a phonecall by saying “I’ve got to go” when the plane was about to take off. Flight attendants thought she was saying “It’s a go.”
The fact that she was wearing a headscarf worn by Muslims singled her out for their attention.
“We sincerely apologize for the customer’s inconvenience, and we regret that she was unable to travel as scheduled,” the airline said in a statement.
Abassi said she left the experience left her in tears, and that she does not expect to fly with the airline in the future despite their ‘gesture of goodwill’ which included a travel voucher and a ticket for her next flight.